Job description
Join STACKph as a Call Center Agent and become part of a dynamic team in Cebu City. We are hiring for passionate individuals who excel in customer service and thrive in a fast-paced environment. This is a full-time role with a competitive salary of ₱18,000 – ₱25,000 per month, plus flexible scheduling and clear opportunities for career growth.
As a Call Center Agent, you will be the first point of contact for customers, delivering friendly, professional, and efficient support across calls, chat, and email channels. You will listen to customer needs, resolve routine questions, and escalate complex issues to the appropriate teams. Our goal is to resolve inquiries on the first contact and ensure a positive customer experience that reflects STACKph commitment to quality service.
What you will do:
- Answer and resolve customer inquiries via phone, chat, or email with empathy and professionalism
- Provide accurate information about products and services; guide customers through processes and troubleshooting
- Document conversations and actions in the CRM to maintain complete, up-to-date records
- Meet or exceed performance metrics including response time, first contact resolution, and customer satisfaction
- Collaborate with teammates and supervisors to solve problems and improve service quality
- Adhere to shift schedules, attendance policies, and data privacy standards
- Maintain a positive, can-do attitude and handle challenging interactions professionally
- Participate in ongoing training to expand product knowledge and system proficiency
We welcome applicants from diverse backgrounds. If you are energetic, reliable, and ready to grow with a supportive team, STACKph is the place for you. Benefits include a competitive salary, potential for performance bonuses, paid training, and opportunities for advancement within our Cebu City office.
Responsibility
- Provide exceptional customer support via phone, chat, and email with empathy and professionalism
- Resolve product and service inquiries; troubleshoot and guide customers through solutions
- Document conversations and actions in the CRM to maintain complete, up-to-date records
- Meet or exceed performance metrics including response time, first contact resolution, and customer satisfaction
- Escalate complex issues to appropriate teams and monitor case progress
- Collaborate with teammates and supervisors to improve service quality
- Adhere to shift schedules, attendance policies, and data privacy standards
- Maintain a positive, proactive attitude and handle challenging interactions professionally
Qualification
- High school diploma or equivalent; bachelor's degree preferred
- Excellent verbal and written English; Cebuano/Tagalog helpful
- 1+ years in customer service or call center environment (entry-level considered)
- Proficient computer skills with working knowledge of CRM software
- Strong communication, problem-solving, and multitasking abilities
- Ability to work in a fast-paced environment with flexible scheduling
- Positive attitude, empathy, and a customer-first mindset
- Reliable, detail-oriented, and able to maintain composure under pressure