Job description
Join PERSOL as a Claims Assistant and play a vital role in our medical claims processing team. This contract opportunity is ideal for meticulous professionals who thrive in a dynamic insurance environment. Based at Raffles Place, you will support end-to-end claims handling, ensuring accuracy, compliance, and timely communication with providers and policyholders. The role offers valuable exposure to medical claim workflows, regulatory standards, and a collaborative culture within a leading Singapore-based employer.
As a Claims Assistant, you will work closely with claim handlers, medical reviewers, and customer service colleagues to ensure that every submission is complete and properly documented. You will contribute to the efficiency of the claims cycle, reduce processing times, and help deliver excellent service to our clients.
Key responsibilities include maintaining accurate claim records, identifying and escalating issues, and supporting audit and quality assurance activities. If you are organized, detail-oriented, and passionate about helping people through the claims journey, this contract role could be the perfect next step in your career.
This is a great opportunity for early-career professionals to gain hands-on experience in medical claims, policy administration, and regulatory compliance while building a strong foundation for a future career in insurance operations.
Responsibility
- Process and validate medical claim submissions, ensuring completeness and accuracy.
- Enter and update claim data in the claims management system and maintain trackers.
- Verify supporting documents and liaise with healthcare providers for clarifications.
- Coordinate with underwriting, policy administration, and customer service to resolve discrepancies.
- Respond promptly to claimant and provider inquiries with professional communication.
- Assist with claim denials, approvals, and ongoing status updates, while adhering to regulatory requirements.
- Support audits, data quality checks, and continuous improvement initiatives.
Qualification
- Diploma or degree in insurance, healthcare administration, business, or related field (or equivalent practical experience).
- Experience in medical claims processing or insurance claims is preferred; entry-level candidates are welcome with willingness to learn.
- Strong data entry skills with high accuracy and attention to detail.
- Proficient in MS Office and comfortable using claims management systems.
- Excellent communication and customer service abilities; able to work collaboratively in a fast-paced environment.
- Ability to handle confidential information with discretion and maintain high standards of integrity.
- Organizational skills with the ability to manage multiple tasks and meet deadlines.
- Positive attitude and a proactive problem-solver mindset.