Job description
Join Accenture, a global leader in professional services, as a Customer Service Associate in Insurance. This role is designed for customer-focused individuals who can deliver exceptional support to health insurance clients. You will be the first point of contact for policyholders, healthcare providers, and internal teams, helping them navigate complex information with clarity and care. We are open to applicants with a Health account background, offering a dynamic, growth-oriented environment within a premier BPO setting in the Philippines.
\nIn this role, you will build strong relationships with customers by understanding their needs, resolving inquiries efficiently, and ensuring compliance with data privacy and risk controls. You will collaborate with cross-functional teams to provide accurate policy explanations, process claims, and ensure service level agreements are met. This is a hands-on position with clear opportunities for career progression in customer success, insurance operations, and healthcare account management.
\nWhat makes this opportunity unique: a supportive team, ongoing coaching, and exposure to a global insurance portfolio within Accenture’s robust delivery network. You’ll develop professional communication skills, gain product knowledge across health insurance lines, and sharpen problem-solving abilities in a fast-paced, customer-centric environment.
\nPreferred candidates are detail-oriented, bilingual in English and Filipino (where applicable), and comfortable navigating multi-step processes to resolve complex customer issues. If you’re ready to launch your career with a respected leader in insurance and healthcare services, apply today.
Responsibility
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- Provide timely, accurate customer assistance for health and life insurance products via phone, chat, or email. \n
- Identify customer needs, clarify policy details, and guide members through coverage, benefits, and claims processes. \n
- Verify member information, update records, and ensure data accuracy in the CRM system. \n
- Resolve inquiries and complaints with empathy, aiming for first-contact resolution while meeting service level targets. \n
- Educate customers about policy options, premium payments, renewals, and eligibility requirements. \n
- Escalate complex issues to supervisors or specialized teams and follow up until resolution. \n
- Collaborate with internal teams (claims, underwriting, billing) to ensure a seamless customer experience. \n
Qualification
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- High school diploma required; bachelor’s degree or equivalent in progress is a plus. \n
- 1+ year of customer service experience, preferably in insurance, healthcare, or financial services. \n
- Excellent written and verbal English communication skills; strong listening and interpersonal abilities. \n
- Proficiency with CRM systems, data entry, and Microsoft Office; familiarity with claim processing is a plus. \n
- Demonstrated problem-solving, multi-tasking, and time-management capabilities. \n
- Ability to handle confidential information with integrity and adhere to data privacy regulations. \n
- Team player with a positive attitude and willingness to work in a fast-paced BPO environment. \n