Job description
Join Private Advertiser as a Night Shift Clearance Representative in Kuala Lumpur. This on site role supports sensitive customer records and security clearances, delivering professional service while upholding the highest standards of privacy and compliance. You will be part of a dedicated night shift team that ensures timely processing and verification of clearance requests, while contributing to a positive customer experience.
What you will do includes handling inbound and outbound calls with courtesy and accuracy, verifying applicant details, and guiding candidates through the clearance process. You will document interactions in our CRM with precision, meet and exceed performance metrics, and escalate complex cases to the appropriate teams. Our comprehensive benefits package, tuition assistance program, and performance bonuses are designed to reward dedication and results, while supporting your ongoing learning and career growth.
We are looking for reliable, detail oriented professionals who thrive in a fast paced call center environment. If you value integrity, privacy, and customer focus, we welcome your application and look forward to supporting your success in this security driven role.
Responsibility
- Handle inbound and outbound calls from customers with a courteous and professional demeanor
- Verify clearance eligibility by following standard operating procedures and privacy guidelines
- Process and track clearance applications, updating the CRM with accurate data
- Investigate and resolve routine inquiries while escalating complex cases to senior teams
- Maintain comprehensive notes and ensure data privacy and security in every interaction
- Collaborate with cross functional teams during night shift to meet service levels
- Participate in ongoing training programs, tuition assistance, and performance bonus programs
Qualification
- High school diploma or equivalent; bachelor degree preferred
- 1-2 years of customer service or call center experience, security clearance environment a plus
- Excellent spoken and written English; additional languages a plus
- Proficiency with CRM software and data entry accuracy; typing speed
- Ability to work night shifts, including weekends if required
- Strong problem solving and conflict resolution skills
- Knowledge of data privacy, security regulations, and compliance standards
- Detail oriented with strong organizational and time management abilities