Job description
Join EMAPTA as a Client Services Representative in Baguio City, Benguet, providing expert service to insurance audit clients. In this role, you will handle calls, resolve issues, and contribute to Emapta's rewarding work environment and excellent work-life balance.
Responsibility
- Assist insurance audit clients with inquiries and issues over the phone.
- Provide expert service and resolution to customers efficiently.
- Maintain a high level of professionalism and customer satisfaction.
- Collaborate with team members to ensure exceptional service delivery.
- Adhere to company policies and procedures at all times.
Qualification
- Excellent communication skills, both verbal and written.
- Proven customer service experience is preferred.
- Ability to work night shifts and weekends.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office applications.