Job description
Kickstart your career with Accenture, a global leader in consulting, technology, and outsourcing. We are seeking a Client Support Representative to join our dynamic Call Center team in Mandaluyong City, Metro Manila. This is your chance to deliver exceptional service to clients, troubleshoot inquiries, and create lasting positive impressions with every interaction.
As a frontline member of our customer service family, you will handle inquiries via phone, chat, and email, guiding customers through processes, capturing accurate information in our CRM, and resolving issues with empathy and efficiency. You will work with cross-functional teams to escalate complex cases, document interactions, and ensure first-contact resolution where possible. You will thrive in a fast-paced, metrics-driven environment and uphold Accenture's high standards for customer care.
What we offer: a robust training program, opportunities for career growth, competitive compensation, and a supportive, inclusive work culture. If you are a motivated communicator who enjoys solving problems and helping others, this role is ideal for you. This position supports the Philippines market and aligns with Accenture's commitment to delivering enterprise-grade customer experiences.
Responsibility
- Handle inbound calls, live chat, and email inquiries from clients with professionalism and courtesy.
- Diagnose and resolve customer issues by gathering information, researching solutions, and guiding customers step-by-step.
- Document all interactions in the CRM accurately and in a timely manner.
- Ensure accuracy of customer data and maintain up-to-date case notes.
- Escalate unresolved or high-priority issues to the appropriate teams while keeping customers informed.
- Meet or exceed service level agreements (SLAs) and quality assurance metrics.
- Collaborate with teammates and cross-functional departments to deliver seamless support and continuous process improvements.
Qualification
- High school diploma or equivalent; bachelor's degree preferred.
- 1-2 years of customer service, call center, or helpdesk experience; fresh graduates with strong aptitude are welcome.
- Excellent spoken and written English communication skills; clear articulation and active listening.
- Proficient in using computers and basic CRM tools; comfortable learning new software.
- Strong problem-solving, empathy, and conflict-resolution abilities.
- Ability to work in a fast-paced environment with flexible shifts, including evenings or weekends as needed.
- Strong attendance, reliability, and a positive, customer-first attitude.