Job description
Join a prestigious private members club in Newport Beach as Club General Manager. This leadership role blends hospitality excellence with strategic business oversight to deliver an unparalleled member experience.
In this position you will partner with the Board of Directors, oversee all operations across dining, events, facilities, fitness, golf, and member engagement, and lead a high-performing team to sustain exceptional service standards.
Responsibility
- Lead daily club operations, ensuring a seamless, first-class member experience across all departments.
- Develop and manage the annual operating budget, forecast revenue, control costs, and drive profitability.
- Recruit, train, and develop staff; implement performance metrics and ongoing professional development programs.
- Plan and execute member events and programs that enhance engagement and loyalty while maintaining compliance with club policies.
- Oversee facilities maintenance, safety, security, and quality control to uphold premium standards.
- Forge strategic partnerships with vendors, sponsors, and community partners to enhance offerings and value for members.
- Collaborate with leadership to implement governance practices, bylaws, and strategic plans approved by the Board.
- Analyze guest feedback and operations data to drive continuous improvements in service delivery and member satisfaction.
Qualification
- Bachelor’s degree in Hospitality Management, Business, or a related field; advanced degree preferred.
- Minimum 5 years of leadership experience in club, hospitality, or premium-dining environments.
- Proven P&L ownership, budgeting, and strategic planning capabilities.
- Strong leadership, communication, and interpersonal skills with a member-centric mindset.
- Track record of successful event planning and program development for high-net-worth communities.
- Experience in vendor management, contract negotiations, and regulatory compliance.
- Ability to analyze data, generate insights, and implement operational improvements.
- Knowledge of club governance, bylaws, and standard operating procedures.