Job description
Join Aurora Club & Wellness, a premier private members club in London where luxury hospitality meets exceptional member experiences. We are seeking a proactive Club Manager who will elevate operations, culture, and service standards.
As Club Manager, you will lead daily operations across all departments, oversee budget and vendor partnerships, and champion member satisfaction. This role blends strategic leadership with hands-on excellence in service delivery.
Our club offers a dynamic, high-service environment with a focus on wellbeing, curated events, and premium amenities. You will collaborate with department heads to ensure flawless execution of events, dining experiences, and facilities management.
Responsibility
- Oversee all club operations, ensuring consistent, high-quality service across front-of-house, F&B, events, and facilities.
- Lead and develop a multi-disciplinary team, fostering a culture of service excellence and accountability.
- Manage annual budgets, P&L performance, and cost controls while maintaining a premium member experience.
- Plan and execute member events, partnerships, and exclusive experiences that enhance retention and satisfaction.
- Maintain rigorous health, safety, and compliance standards across all venues and activities.
- Collaborate with the sales and marketing teams to promote offerings and drive member engagement.
- Oversee vendor relationships, contracts, and procurement to ensure value and quality.
- Lead continuous improvement initiatives, guest feedback programs, and service delivery metrics.
Qualification
- 5+ years in club, hospitality, or premium venue management with a track record of delivering exceptional guest experiences.
- Strong leadership skills with experience building and mentoring high-performing teams.
- Proven budget management and financial acumen, including P&L oversight.
- Excellent communication, interpersonal, and stakeholder management abilities.
- Experience planning and executing large-scale events, with attention to detail and timeline management.
- Knowledge of health and safety regulations and compliance in luxury hospitality settings.
- Proficiency with CRM, POS systems, reservations software, and operational technology.
- Ability to work flexible hours, including evenings and weekends for events.