Job description
Join Regent & Co Private Club, a premier London destination for members who value exceptional service, curated experiences, and a refined atmosphere. We are seeking a results-driven Club Manager to lead all facets of club operations and guest experience.
In this role, you will partner with senior leadership to set standards, drive revenue through events and F&B, and ensure flawless day-to-day operations across Front of House, Facilities, and Security.
You will cultivate a welcoming, exclusive environment that reflects our brand and supports long-term member satisfaction and growth.
Responsibility
- Oversee all club operations, including front-of-house services, facilities, events, security, and maintenance to ensure seamless daily performance.
- Lead, coach, and develop a diverse team of staff, establishing clear performance expectations and a culture of hospitality excellence.
- Manage member services, onboarding, communications, bookings, and renewals to deliver personalized experiences.
- Plan, execute, and oversee social and private events, programming, and member engagement initiatives that drive loyalty and revenue.
- Own budgeting, financial performance, cost controls, vendor negotiations, and procurement for food, beverage, and operations.
- Maintain compliance with licensing, health and safety, data privacy, and brand standards.
- Collaborate with Food & Beverage, Marketing, and Facilities teams to optimise guest journeys and promotional activities.
Qualification
- 5+ years of leadership experience in club, hospitality, or luxury property management.
- Proven track record in delivering exceptional guest service and member experiences.
- Strong event planning, programming, and calendar management abilities.
- Solid budgeting, P&L ownership, forecasting, and cost-control skills.
- Proficiency with club/hospitality software, POS systems, CRM platforms, and reporting tools.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).