Job description
Prestige Private Club is seeking a visionary Club Manager to lead operations, service excellence, and member engagement at our premier New York City venue.
You will inspire a high-performing team, curate unforgettable member experiences, and partner with culinary, events, and facilities teams to elevate standards in a luxury hospitality environment.
This role is ideal for an energetic leader who thrives in a fast-paced setting, delivering personalized service while maintaining operational excellence and financial discipline.
Responsibility
- Oversee daily club operations including front-of-house, facilities, security, and housekeeping to ensure impeccable standards.
- Lead, develop, and mentor a diverse team across departments; set performance goals and drive accountability.
- Plan and execute member events, programs, and communications to enhance engagement and foster a sense of community.
- Manage membership lifecycle (onboarding, renewals, referrals) and maintain high satisfaction metrics.
- Own budgeting, cost control, vendor contracts, procurement, and revenue optimization.
- Ensure compliance with health, safety, licensing, brand guidelines, and risk management policies.
- Collaborate with culinary, events, and facilities teams to deliver seamless guest experiences and premium service.
Qualification
- Bachelor's degree in Hospitality, Business, or a related field.
- Minimum 5+ years of club or luxury hospitality management experience; private members club experience preferred.
- Proven leadership, coaching, and team development abilities with a track record of building high-performance teams.
- Strong operations, budgeting, P&L management, and vendor negotiation skills.
- Excellent communication, interpersonal, and guest service skills; able to resolve conflicts with diplomacy.
- Proficiency with CRM, POS, event management software, and hospitality technology; tech-savvy.
- Availability to work flexible hours including evenings, weekends, and holidays as required.
- Authorized to work in the United States.