Job description
Join Aurelia Society, a premier private members club in the heart of London, where luxury hospitality meets unforgettable experiences. We’re seeking a seasoned Club Manager to lead daily operations, inspire a world-class service culture, and drive membership engagement.
In this role, you’ll partner with leadership to curate extraordinary member experiences, oversee financial performance, and steward a team of hospitality professionals across front-of-house, events, and operations.
Responsibility
- Lead daily operations for a high‑end private members club, ensuring flawless service and safety standards.
- Design and execute member programs, events, and experiences that deepen engagement and retention.
- Oversee budgeting, P&L management, procurement, and vendor relationships to maximize profitability.
- Manage front-of-house teams, recruitment, training, scheduling, and performance coaching.
- Collaborate with security, facilities, and culinary teams to uphold brand standards and compliance.
- Develop and monitor KPI dashboards, reporting, and continuous improvement initiatives.
- Maintain exemplary guest relations, resolving issues with diplomacy and urgency.
- Drive a forward‑looking calendar of exclusive events to attract new members and elevate the club’s prestige.
Qualification
- 15+ years in hospitality or club management, with 5+ years in a leadership role at a private club or luxury venue.
- Proven track record in operations, guest services, and budget ownership in a premium environment.
- Strong leadership and communication skills; ability to inspire large teams and collaborate cross-functionally.
- Exceptional problem-solving and conflict resolution abilities; calm under pressure.
- Experience with CRM, membership management, event planning, and vendor negotiation.
- Keen eye for detail, brand stewardship, and service excellence.
- Industry certifications (e.g., health & safety, responsible service of alcohol) preferred.
- Fluency in English; additional languages a plus.