Job description
Prestige Club Management is seeking a dynamic Club Operations Manager to orchestrate daily operations, member services, and events for a premier city club. This leadership role emphasizes delivering exceptional guest experiences while optimizing operational efficiency, financial performance, and compliance.
In this role you will partner with membership, events, culinary, and facilities teams to create a seamless and memorable club experience for a diverse member base.
We offer a collaborative environment, competitive compensation, and the opportunity to shape the future of a renowned club in New York City.
Responsibility
- Lead the coordination of daily club operations to ensure smooth guest flow, timely service, and high standards of cleanliness and safety.
- Oversee membership onboarding, renewals, guest policies, billing accuracy, and member communications.
- Plan, coordinate, and execute events, programs, and special activities that enhance member engagement and retention.
- Manage budgets, financial reporting, vendor contracts, inventory, and procurement to maximize profitability and efficiency.
- Ensure compliance with health, safety, security, and local regulations; implement risk management practices.
- Recruit, coach, and develop the operations team; establish performance metrics and training programs.
- Collaborate with marketing and communications to craft compelling member communications and programming calendars.
Qualification
- Bachelor's degree in Hospitality, Business, or a related field; advanced certifications are a plus.
- 5+ years of experience in club, hospitality, or venue operations, with progressive leadership responsibilities.
- Proven ability to lead cross-functional teams, manage schedules, and develop staff.
- Strong financial acumen including budgeting, cost control, and vendor negotiations.
- Excellent customer service, communication, and conflict-resolution skills.
- Proficiency with club management software, POS systems, CRM platforms, and data analytics.
- Ability to thrive in a fast-paced environment with flexible hours, including evenings and weekends as needed.