Job description
Join The Sovereign Club, a premier private club in the heart of London, dedicated to exceptional member experiences, world-class dining, and elite service standards. We are seeking a strategic, hands-on Club Operations Manager to lead daily operations, steward guest satisfaction, and elevate the club's reputation.
In this role, you will partner with leadership across Food & Beverage, Membership Services, Facilities, and Event Management to ensure seamless operations, safety, and financial excellence. This is a high-impact position for a hospitality professional who thrives in a fast-paced, member-centric environment.
Responsibility
- Lead and optimize daily club operations, including F&B, events, facilities, and member services to deliver exceptional experiences.
- Develop and implement standard operating procedures, safety protocols, and service excellence standards.
- Manage budgets, purchasing, vendor relationships, and inventory control to maximize profitability.
- Lead a high performing operations team; recruit, train, schedule, coach, and performance manage.
- Collaborate with the Membership and Events teams to plan premium events and guest experiences.
- Ensure compliance with health, safety, licensing, and regulatory requirements.
- Analyze KPIs, report insights to leadership, and drive continuous improvement initiatives.
- Oversee facility maintenance, security, cleanliness, and room setup for events.
Qualification
- Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience).
- 5+ years experience in club or hospitality operations, with proven leadership in private member clubs.
- Strong P&L, budget management, procurement, and vendor negotiation skills.
- Exceptional guest relations, communication, and problem solving; ability to remain calm under pressure.
- Experience with event management, banquet operations, and scheduling.
- Proficiency with hospitality software (POS, CRM, HMS) and MS Office; data-driven mindset.
- Ability to lead, motivate, and develop a diverse team; high standards of integrity and professionalism.