Job description
Stellar Club Management is seeking a dynamic Club Operations Manager to lead the day-to-day operations of a premier private club in New York City. This role blends hospitality excellence with strategic leadership to deliver unforgettable member experiences.
In this role you will oversee all operational aspects including membership management, events, F&B coordination, facilities, security, and financial performance. You will partner with senior leadership to craft programming that elevates service standards, enhances member satisfaction, and drives sustainable growth.
Ideal candidates are guest-centric leaders with a track record in high-end hospitality, strong financial acumen, and the ability to coach a diverse team. If you thrive in a fast-paced, member-focused environment and have a passion for building community, we want to hear from you.
Responsibility
- Lead daily club operations to ensure service excellence and operational efficiency.
- Oversee membership lifecycle, onboarding, renewals, and member communications.
- Plan, coordinate, and execute events, banquets, and programming in collaboration with F&B and events teams.
- Manage facilities, security, housekeeping, and vendor relationships to uphold safety and quality standards.
- Develop and manage the annual operating budget, monitor P&L, and drive cost controls without compromising service.
- Recruit, train, and develop a high-performing team; set clear performance goals and conduct regular reviews.
- Collaborate with department heads to optimize scheduling, inventory, and resource allocation.
- Leverage CRM and data analytics to enhance member experience, retention, and engagement metrics.
Qualification
- Bachelor's degree in Hospitality, Business Administration, or a related field (MBA preferred).
- Minimum 5 years of progressive leadership experience in club, resort, or luxury hospitality management.
- Proven track record of managing memberships, events, budgeting, and P&L responsibility.
- Exceptional interpersonal, communication, and conflict-resolution skills.
- Experience with membership management software and hospitality systems (e.g., Jonas, MRI, or comparable platforms).
- Strong organizational skills, attention to detail, and ability to manage complex calendars and events.
- Flexibility to work evenings, weekends, and public events as required.
- Knowledge of local health, safety, and regulatory requirements; commitment to safety protocols.