Job description
Join EMAPTA as a Collections Officer and play a vital role in managing past-due accounts, negotiating repayment solutions, and delivering exceptional customer interactions. This hybrid position offers night shifts to accommodate different schedules and includes exciting monthly incentives.
Responsibility
- Manage past-due accounts efficiently
- Negotiate repayment solutions with customers
- Deliver high-quality customer interactions
- Ensure compliance with company policies and procedures
- Maintain accurate documentation of collection activities
Qualification
- Strong communication and negotiation skills
- Ability to work effectively in a team environment
- Attention to detail and strong organizational skills
- Previous experience in collections or customer service preferred
- Knowledge of debt collection laws and regulations is a plus