Job description
Join Bumindo Royal Mandiri as a Collections Officer and play a key role in protecting the company's cash flow while delivering professional service to our clients in the property and leasing sector. We are seeking a detail-oriented professional with a D3 diploma in Management or Accounting and 1-2 years of hands-on experience in collections. The ideal candidate is a skilled negotiator, fluent in Excel, and comfortable navigating complex payment discussions with tenants, vendors, and corporate clients. You will represent the company with integrity and maintain a firm yet respectful approach to recover balances while preserving long-term relationships.
In this role you will manage accounts receivable for a defined portfolio, monitor aging and payment patterns, and develop and implement effective collection strategies. You will work closely with Leasing, Finance, and Legal teams to structure repayment plans, coordinate debt restructurings, and escalate cases in line with policy and regulatory requirements. Your strong data sense will help you generate clear, actionable reports for management and contribute to cash flow forecasting.
We offer a collaborative work environment, opportunities for professional growth, and a salary package commensurate with experience. You will be part of a growing organization that values initiative, accountability, and customer service excellence. If you are proactive, resilient, and ready to contribute to our mission, we invite you to apply.
Responsibility
- Manage accounts receivable and aging for assigned portfolios to ensure timely collections
- Engage with clients in property and leasing segments to negotiate settlements and payment plans
- Implement effective debt collection strategies while maintaining professional customer relationships
- Monitor payment trends, identify risks, and escalate delinquent accounts in accordance with policy
- Collaborate with internal teams to coordinate restructurings and approval processes
- Prepare accurate collection reports and update the CRM with collection activity
- Ensure compliance with company policies and local regulations; maintain data integrity
- Resolve customer disputes and provide clear communication regarding outstanding balances
Qualification
- D3 diploma in Management or Accounting or related field
- 1-2 years experience in collections within property or leasing or financial services
- Strong Excel skills and data analysis capability
- Excellent negotiation and communication skills; assertive and solution oriented
- Knowledge of debt collection processes and familiarity with CRM systems
- Attention to detail, analytical mindset, and ability to work under pressure
- Fluency in Indonesian; English proficiency is a plus