Job description
Join Wipro, a global leader in IT services and digital transformation, as a Collections Specialist in Manila. In this role, you will be a crucial part of our finance operations, ensuring timely cash collection, accurate aging, and high-quality service for internal and external customers. You will work closely with Sales, Billing, and Customer Service teams to optimize cash flow while maintaining a courteous, professional demeanor that reflects Wipro's commitment to trust and integrity. This position offers a dynamic environment with ongoing training, career growth opportunities, and exposure to best-in-class collections practices within a prominent digital transformation partner.
As a member of our Finance Operations group, you will analyze delinquent accounts, prioritize collections activities, and coordinate payment arrangements. You will communicate with customers via phone, email, and portal channels, document all interactions, and ensure data accuracy across the ERP and financial systems. You will also contribute to process improvements aimed at reducing days sales outstanding (DSO) and enhancing overall cash collection performance. If you excel at problem solving, possess strong communication skills, and thrive in a fast-paced environment, you will fit well with our team.
Wipro prides itself on a collaborative culture, commitment to diversity, and a focus on delivering value to clients through innovative technology solutions. This role is ideal for someone who wants to grow within a global company that values initiative, integrity, and accountability.
Responsibility
- Contact customers to collect outstanding balances and negotiate payment arrangements with professionalism and empathy.
- Review account aging, monitor delinquency trends, and escalate at-risk accounts to appropriate stakeholders.
- Process payments, apply receipts, and reconcile cash postings in the ERP system with accuracy.
- Coordinate with Sales, Billing, and Customer Service to resolve disputes and ensure accurate invoicing.
- Maintain detailed notes of interactions and ensure compliance with data privacy and corporate policies.
- Monitor collection metrics (DSO, aging buckets) and prepare regular performance reports for management.
- Identify opportunities to streamline processes and implement standardized collection procedures.
Qualification
- Bachelor's degree or equivalent professional experience.
- 2+ years of experience in collections, accounts receivable, or financial services.
- Strong communication and negotiation skills; fluent in English; ability to handle difficult conversations with professionalism.
- Experience with ERP systems and MS Excel (VLOOKUP, pivots, data analysis).
- Detail-oriented with excellent analytical and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment; strong time management and prioritization.
- Knowledge of Philippine data privacy regulations and financial compliance is a plus.