Job description
We are looking for a dynamic Community Manager & Customer Support professional to join our team in Cebu City, Cebu. In this role, you will be responsible for managing our online community and providing excellent customer support to our users.
Responsibility
- Manage and engage with the online community through various channels
- Handle customer inquiries and provide timely support
- Create and implement community engagement strategies
- Maintain a positive brand image through interactions with users
- Collaborate with internal teams to address customer concerns
Qualification
- Previous experience in community management or customer support
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in using social media platforms
- Ability to work well in a team environment