Job description
Private Advertiser is seeking a proactive and customer focused Community and Support Manager to lead the connection between our platform and a growing audience of ethical hackers, researchers and security enthusiasts.
In this role you will be the primary point of contact for community members, responsible for delivering exceptional support, encouraging constructive dialogue, and translating community feedback into tangible product improvements.
As a strategic partner to product, security and marketing teams, you will design engagement programs, moderate discussions, and organize events that demonstrate the value of our platform while maintaining a welcoming and compliant community environment.
What you can expect: a dynamic, remote friendly and Singapore based role with opportunities for growth, professional development and impact across our global user base.
Responsibility
- Develop and execute community engagement programs, onboarding campaigns, and recognition initiatives to drive active participation.
- Moderate forums and social channels to ensure respectful discussion and timely support responses.
- Act as the primary liaison between the platform and its community, triaging inquiries and coordinating with product and security teams to resolve issues.
- Collect, synthesize, and communicate user feedback to inform product improvements and policy updates.
- Create and maintain knowledge resources, FAQs, tutorials, and best practice guides to empower users and reduce friction.
- Plan and host virtual events, AMAs, and live Q&A sessions to showcase value and foster collaboration.
- Collaborate with marketing to develop content strategies, newsletters, and updates that resonate with the community.
Qualification
- Bachelor degree in marketing, communications, information technology, or related field
- 3+ years in community management or customer support for tech or cybersecurity products
- Excellent written and verbal communication with the ability to explain complex topics clearly
- Experience with community platforms (eg, forums, chat, social media) and CRM tools
- Analytical mindset with comfort using metrics to drive improvements
- Strong problem solving, conflict management, and crisis response skills
- Ability to collaborate effectively with product, security, and marketing teams
- Passion for cybersecurity and building inclusive, helpful communities