Job description
Join Enshored Inc., a leading provider of customer experience solutions, as a Content Moderator (Non-Voice) based in Pasig City. This role focuses on shaping safe online communities by applying clear, consistent policies to user-generated content across multiple platforms. If you are passionate about online safety and have a keen eye for detail, this position offers a clear path to meaningful work within a fast-paced, people-driven BPO environment.
As a Content Moderator, you will review content such as text posts, comments, images, and video previews, classify according to our community guidelines, and take appropriate action when policy violations are detected. You will work within a structured workflow, flag high-risk material for escalation, and document decisions to support transparency and continuous improvement. Your judgments will help protect users, brands, and communities while ensuring a respectful and engaging experience for all.
In addition to a competitive salary, Enshored provides comprehensive health insurance, performance-based growth opportunities, and flexible work arrangements designed to support work-life balance. You will have access to onboarding, ongoing training, and a clear career path toward senior moderation, policy, or team leadership roles. Our non-voice setup enables focus on quality and accuracy while collaborating with a diverse, global team.
Join us to start ASAP and play a critical role in maintaining safe digital spaces. If you value integrity, continuous learning, and teamwork, this is the role for you.
Responsibility
- Monitor and review user-generated content across assigned platforms to ensure compliance with community guidelines.
- Apply policies impartially and document moderation decisions for audit and transparency.
- Flag and triage content with potential safety or policy violations, escalating as needed.
- Engage with cross-functional teams (Safety, Policy, Legal) to refine guidelines and improve accuracy.
- Maintain high accuracy and speed in content assessment while meeting service-level targets.
- Provide feedback on emerging trends in policy violations to help update training materials.
- Respond to community inquiries in a respectful, consistent, and brand-aligned manner when appropriate.
Qualification
- Strong written and verbal English communication skills.
- Ability to work in a non-voice, text-based environment (chat/ticketing).
- Excellent attention to detail with sound judgment for content classification.
- Familiarity with community standards, platform policies, and moderation tools.
- Comfort handling sensitive or disturbing content with professionalism and resilience.
- Proficiency with moderation software, ticketing systems, and data entry.
- Fast learner with the ability to adapt to evolving guidelines and performance metrics in a busy BPO setting.
- Experience in customer service, community management, or online safety is a plus.