Job description
Join Nezda Technologies as a Customer Service Representative in Quezon City. This full-time role offers a competitive monthly salary of ₱21,000 to ₱26,000 and a streamlined, candidate-friendly onboarding with a one-day hiring process — perfect for newcomers ready to begin a rewarding career in customer service. Fresh graduates are encouraged to apply, and training is provided to help you succeed in a fast-paced contact center environment.
As a CSR, you will be the first point of contact for customers, guiding them with clear explanations, empathetic listening, and practical solutions. You will handle inquiries by phone, chat, and email, resolve issues, and ensure customer satisfaction. We emphasize quality, accuracy, and speed, with ongoing coaching and opportunities to grow as you demonstrate reliability and performance.
Perks include a complimentary ride home and meals, reflecting our commitment to your comfort and wellbeing. Working at Nezda Technologies means joining a supportive team that values collaboration, continuous learning, and career advancement. If you are motivated, dependable, and excited to start in customer service, this role in Quezon City can be the launching pad for a successful career in the Philippines' vibrant tech and services sector.
Responsibility
- Handle inbound customer inquiries via phone, chat, or email with professionalism and courtesy.
- Resolve issues and provide accurate information to customers, aiming for first-contact resolution.
- Document interactions in the CRM, updating case notes and statuses.
- Troubleshoot basic product or service issues and guide customers through solutions.
- Escalate complex problems to the appropriate teams and follow up for timely resolutions.
- Maintain accurate records of customer interactions, feedback, and trends to improve service quality.
- Meet or exceed personal performance targets, including quality, speed, and customer satisfaction metrics.
Qualification
- High school diploma or equivalent; college students or fresh graduates welcome.
- Excellent verbal and written English communication; Filipino language skills are a plus.
- Empathetic listener with strong problem-solving ability and patience.
- Ability to work in a fast-paced, target-driven environment; adaptable to shifts.
- Comfortable using computers, basic software, and CRM systems.
- Reliable, punctual, and able to maintain a positive attitude in challenging situations.
- Willingness to undergo training and start with minimal supervision; drive to learn and grow.