Job description
Join Foundever as a Customer Care Agent in Ortigas, Metro Manila!
Are you looking for a rewarding career in customer service? Foundever, a global leader in customer experience management, is now hiring dedicated and passionate individuals to join our team as Customer Care Agent in our dynamic Ortigas site. Enjoy the convenience of a FREE Grab Ride to our Eton, Ortigas office—making your commute safe and effortless!
As a Foundever Customer Care Agent, you'll play a pivotal role in providing exceptional support to customers, handling queries, and resolving concerns with professionalism and empathy. This is your chance to work in a highly supportive environment, unlock growth opportunities, and be part of a company recognized for excellence in the BPO industry.
Start your professional journey with us and experience a collaborative workplace where your growth is our priority!
Responsibility
- Respond promptly and professionally to customer inquiries via phone, email, or chat channels.
- Address and resolve customer escalations with empathy and efficiency.
- Record and document all customer interactions in the company database system accurately.
- Provide detailed product and service information, guiding customers through solutions.
- Collaborate with team members and departments to resolve complex customer issues.
- Follow up on customer interactions to ensure full resolution and customer satisfaction.
- Adhere to company policies and quality standards at all times.
- Meet performance metrics and service level agreements as assigned by management.
Qualification
- High school diploma, vocational certificate, or college degree preferred.
- Excellent verbal and written communication skills in English.
- Minimum of 6 months customer service experience, preferably in a BPO or call center environment.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using computers and standard office software.
- Ability to work in a fast-paced environment and handle pressure professionally.
- Willingness to work onsite at Eton, Ortigas and flexible working hours, including weekends and holidays.
- Positive attitude, growth mindset, and eagerness to learn.