Job description
Join HCLTech as a Customer Care professional in Taguig City. This full time role is ideal for candidates with at least eight months of BPO experience who thrive in a fast paced environment and enjoy helping customers solve issues.
As a Customer Care Representative you will handle inbound inquiries, provide accurate information, troubleshoot problems, and ensure customer satisfaction from first contact through resolution. You will document interactions in the CRM, follow defined processes, and escalate complex cases to the appropriate teams.
We offer comprehensive training, ongoing coaching, and opportunities for career growth within HCLTech. You will work with a supportive team, benefit from a stable schedule, and be compensated with a competitive PHP salary. Location is Taguig City within the McKinley Hill area with modern facilities.
Join a global technology leader and build a rewarding career in customer service. If you are a compassionate communicator with a problem solving mindset and a track record in BPO, apply today.
Key strengths we look for include active listening, clear spoken English, ability to manage multiple tasks, and a customer oriented approach. Training will cover product knowledge, system navigation, and service standards to help you succeed.
Responsibility
- Handle inbound customer inquiries via phone, email or chat with a friendly and professional demeanor
- Resolve issues on first contact by providing accurate information and appropriate solutions
- Document all customer interactions accurately in the CRM and maintain data integrity
- Meet or exceed performance metrics including quality scores, handle time and customer satisfaction targets
- Escalate complex or unresolved issues to the appropriate teams with necessary context and follow up
- Advise customers on available products, services and policies to maximize satisfaction
- Collaborate with teammates and cross functional departments to resolve customer needs
- Stay updated on product knowledge and process changes through ongoing training
Qualification
- Minimum 8 months of experience in BPO or call center
- Excellent verbal and written English communication skills
- Strong problem solving and decision making abilities
- Customer oriented with empathy and patience
- Proficient in basic computer applications and CRM tools
- Ability to work in a fast paced target driven environment and flexible shift schedule
- High school diploma or bachelor degree or equivalent
- Positive attitude, reliability and strong work ethic