Job description
Join Private Advertiser as a Customer Care Officer and become the friendly face of our company in Cyberjaya. This full time role is ideal for motivated individuals who thrive in a dynamic environment and take pride in delivering outstanding customer service. You will engage with customers across multiple channels, including in person, phone, email, and live chat, to ensure a seamless and positive experience.
Your focus is to foster a supportive, courteous atmosphere that drives customer satisfaction. You will welcome, greet, and direct customers, provide accurate information about products and services, and assist with basic troubleshooting. You will resolve routine inquiries, guide customers through processes, and document interactions in our CRM system to ensure continuity of service. Collaboration with sales, operations, and support teams is essential to resolve issues efficiently and maintain a high standard of service quality.
We value a proactive, customer-centric mindset and offer opportunities for growth within a professional, respectful workplace. With on the job training and ongoing coaching, you will build strong communication, problem-solving, and CRM skills while supporting a diverse client base. If you are passionate about helping people and delivering exceptional experiences, this is a great place to advance your career in customer service and beyond.
Responsibility
- Greet and assist customers visiting or contacting the organization, ensuring a warm and professional first impression.
- Provide accurate information about products, services, pricing, and processes; assist with basic troubleshooting and problem resolution.
- Handle inquiries via phone, email, live chat, and in-person; document interactions in the CRM and update records as needed.
- Resolve routine issues and escalate complex cases to the appropriate team while maintaining ownership for follow-up until resolution.
- Coordinate with sales, operations, and support teams to ensure a seamless customer journey and timely responses.
- Monitor and report customer feedback, trends, and potential process improvements to enhance service quality.
- Maintain a clean, organized work area and adhere to company policies, data privacy standards, and quality metrics.
Qualification
- Minimum high school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in customer service, call center, or front desk roles is a plus.
- Excellent verbal and written communication skills in English; proficiency in Malay is a bonus.
- Strong problem-solving abilities and a customer-centric mindset with a calm, empathetic approach.
- Proficient computer literacy and familiarity with CRM software and MS Office or equivalents.
- Ability to multi-task, manage time effectively, and handle pressure with composure.
- Team player with attention to detail and a proactive, solution-oriented attitude.