Job description
Join Full Potential BPO Inc., a leading provider of customer experience solutions, as a Customer Experience Associate in Davao City. In this role, you will professionally handle inquiries from customers across phone, chat, and email, delivering clear guidance and empathetic support. You will balance voice and non-voice tasks, navigate multiple systems, and ensure each interaction leaves the customer with a positive impression. This is a full-time opportunity designed for individuals who thrive in a fast-paced, team-oriented environment where continuous learning is encouraged.
As part of our dynamic contact center team, you will engage with customers to resolve questions, troubleshoot issues, and guide them toward successful outcomes. You will work closely with colleagues and supervisors to share knowledge and elevate the overall customer experience while maintaining high quality and compliance standards. The ideal candidate is a clear communicator, patient listener, and proactive problem-solver who enjoys helping people and delivering consistent service across channels.
We offer a competitive starting compensation package for the Davao City market along with ongoing training and career growth opportunities within a supportive company culture. If you are motivated, coachable, and ready to make a difference for customers daily, we encourage you to apply.
Responsibility
- Respond to customer inquiries via phone, chat, and email in a timely, professional manner.
- Troubleshoot issues, provide accurate information, and guide customers toward resolution.
- Manage multi-channel interactions and document interactions accurately in the CRM system.
- Escalate complex issues to appropriate teams with clear, concise notes.
- Maintain up-to-date knowledge of products and services; participate in ongoing training.
- Collaborate with team members to ensure consistent service across channels.
- Meet or exceed defined service levels and quality standards.
- Identify opportunities to improve the customer experience and share feedback with leaders.
Qualification
- High school diploma or equivalent; bachelor’s degree preferred.
- 1-2 years of customer service experience, preferably in a call center or BPO.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and active listening skills.
- Comfort with multitasking and navigating multiple software systems.
- Proficient in basic computer usage and CRM/ticketing systems.
- Empathetic, patient, and service-oriented mindset; team player.