Job description
This role as a Customer Experience & Quality Analytics Supervisor at Reed Elsevier is a key position responsible for transforming quality and customer experience insights into actionable strategies for coaching and process enhancement. You will play a vital role in driving customer satisfaction and operational efficiency through data-driven decision-making.
Responsibility
- Translate quality and CX insights into actionable plans
- Implement coaching strategies based on data analysis
- Lead process improvement initiatives to enhance customer experience
- Collaborate with cross-functional teams to drive operational efficiency
- Analyze customer feedback to identify areas for enhancement
Qualification
- Bachelor's degree in a related field
- Experience in quality analytics or customer experience management
- Strong analytical skills with proficiency in data interpretation
- Excellent communication and leadership abilities
- Ability to work collaboratively in a team environment