Job description
Join our team as a Customer Onboarding & Success Specialist for a fast-growing Australian health-tech firm. This remote position allows you to work from home on a full-time basis, catering to Australian-time schedules. We are looking for individuals with a background in IT and exceptional customer service skills to support our clients with onboarding and ensure their success with our products and services.
Responsibility
- Lead customer onboarding processes and product demonstrations
- Provide ongoing support to ensure customer success and satisfaction
- Collaborate with internal teams to troubleshoot technical issues
- Create and maintain customer documentation and training materials
- Conduct regular check-ins with customers to gather feedback and address concerns
Qualification
- Bachelor's degree in IT or related field
- Proven experience in customer service or application support
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
- Knowledge of Australian healthcare industry is a plus