Job description
Halcyon Marine Healthcare Systems is seeking a Customer Service Assistant (Non BPO) to join our clinic support team in Makati. In this role you will be the frontline ambassador for patient service, helping to prepare clinic spaces, triage concerns, coordinate cases with clinicians, and monitor patient flow to ensure smooth operations. This position combines compassionate patient interaction with efficient administrative support, offering a meaningful path in healthcare operations within a stable, patient-focused environment.
As a member of our team, you will be integral to the patient journey—ensuring accurate information capture, timely follow-ups, and seamless communication across departments. You will work closely with nurses, physicians, and front desk staff to resolve issues, analyze feedback, and drive service improvements that enhance patient satisfaction. We value proactive problem-solving, reliability, and a meticulous approach to data entry and record-keeping. Training and ongoing development are provided to help you succeed in a growing healthcare setting.
Key attributes we seek include empathy, strong verbal and written English, active listening, and the ability to manage multiple tasks with composure. If you thrive in a fast-paced clinic environment and are motivated to contribute to high-quality patient care, this is the role for you.
We offer a collaborative team culture, opportunities for growth, and a stable schedule in Makati. You will gain exposure to healthcare administration, patient coordination, and quality assurance practices that support clinical excellence.
Responsibility
- Answer inquiries from patients and families with courtesy and professional demeanor, triaging concerns and routing to the appropriate clinician or team.
- Prepare clinic spaces and ensure readiness of examination rooms, documentation, and necessary medical forms to support efficient patient care.
- Monitor patient flow and wait times, coordinating with front desk and clinical staff to optimize scheduling and reduce delays.
- Coordinate case management between nurses, physicians, and support staff; track status, follow up on unresolved issues, and ensure timely resolution.
- Document all interactions accurately in the clinic management system, maintaining privacy and compliance with data protection standards.
- Analyze patient feedback and service metrics to identify process improvements and contribute to quality assurance initiatives.
- Provide basic administrative support such as appointment scheduling, reminders, and coordination of referrals as required, while maintaining a patient-first approach.
Qualification
- High school diploma or equivalent; associate or bachelor’s degree in healthcare administration, communications, or a related field is preferred.
- Experience in customer service, healthcare support, or clinic operations; familiarity with non-voice or front-desk roles is a plus.
- Excellent written and verbal English communication; strong listening and problem-solving skills; ability to de-escalate concerns with professionalism.
- Proficiency with clinic management software and standard office tools (MS Office, Google Workspace).
- Strong organizational skills, ability to multitask, and comfort working in a fast-paced environment with attention to detail.
- Commitment to patient confidentiality and privacy; understanding of data protection practices in the Philippines.
- Team player with a proactive attitude and willingness to learn in a growing healthcare setting.