Job description
Kickstart your career with Accenture, a global leader in consulting and outsourcing. We are seeking a Customer Service Associate to join our dynamic sales campaign team in Quezon City. In this role, you will be the frontline ambassador, delivering exceptional customer experiences, handling inquiries, and guiding customers through product and service solutions with confidence. This position offers extensive training, ongoing coaching, and a clear path for growth within a global delivery network.
As a Customer Service Associate, you will engage with customers via phone, chat, and email, diagnose needs, resolve issues, and upsell relevant options to meet their goals. You will work in a fast-paced contact center environment that values empathy, accuracy, and proactive problem solving. You will collaborate with sales and support teams to ensure a seamless customer journey and exceptional outcomes for every interaction. This is your opportunity to build a rewarding career in customer service and sales with a renowned industry leader.
We provide competitive compensation, paid training, performance incentives, and a comprehensive benefits package. Accenture is committed to your development, offering ongoing skills training in CRM systems, product knowledge, and communication techniques to help you achieve your career objectives in the Philippines and beyond.
Responsibility
- Handle high-volume inbound calls, emails, and chats for a sales-focused campaign while maintaining professional and courteous communication.
- Identify customer needs, provide accurate information, and recommend suitable products or services to drive upsell opportunities.
- Resolve product and service issues with empathy and efficiency, ensuring first-contact resolution when possible.
- Document customer interactions in the CRM with clear, complete notes and follow-up actions.
- Collaborate with sales and support teams to ensure a smooth omnichannel customer journey and exceed service level targets.
- Meet or exceed performance metrics including quality scores, customer satisfaction, and average handling time.
- Adhere to compliance, security, and privacy standards while handling sensitive information.
Qualification
- High school diploma or equivalent; Bachelor's degree preferred for career growth.
- 6 months to 2 years of customer service or call center experience, preferably in a sales-driven environment.
- Excellent verbal and written communication skills in English; Filipino language skills are a plus.
- Proficiency with CRM tools and basic data entry; strong computer and typing skills.
- Strong problem-solving, active listening, and conflict resolution abilities.
- Positive attitude, resilience, and a customer-centric mindset; comfortable working in shifts.
- Willingness to learn and adapt in a fast-paced, global company with opportunities for advancement.