Job description
The Customer Service- Business Banking Specialist at ACHIEVE Group will be responsible for providing exceptional service to corporate and commercial banking clients. This role involves handling inbound inquiries, resolving customer issues, and ensuring client satisfaction.
Responsibility
- Respond to customer inquiries and provide assistance
- Identify customer needs and recommend appropriate solutions
- Resolve customer issues in a timely and professional manner
- Ensure customer satisfaction through effective communication
- Maintain accurate records of customer interactions
Qualification
- Previous experience in customer service or banking industry
- Strong communication and interpersonal skills
- Ability to multi-task and prioritize workload
- Attention to detail and problem-solving abilities
- Proficient in Microsoft Office applications