Job description
Join our team at StaffKing Pte Ltd as a Customer Service Coordinator. We are looking for individuals who are passionate about customer service and enjoy working in a fast-paced environment.
In this role, you will be responsible for providing exceptional customer service to clients of our Chinese enrichment and tuition centre located in Marine Parade. You will have the opportunity to work with a diverse group of customers and assist them with their inquiries and concerns.
We offer a competitive salary of $2600-$2900 per month based on experience, along with yearly increments and a bonus structure.
Responsibility
- Manage customer inquiries via phone, email, and in person
- Provide information about our programs and services
- Resolve customer complaints and escalate issues as needed
- Coordinate with internal teams to ensure customer satisfaction
- Maintain accurate records of customer interactions
Qualification
- Prior customer service experience
- Excellent communication skills
- Ability to multitask and prioritize tasks
- Strong problem-solving skills
- Proficiency in Mandarin Chinese is a plus