Job description
Join Rainbow Handicraft as a Customer Service Representative for Shopee Seller. In this role, you will manage customer care on E-commerce platforms like Shopee & Tiktok through the Sitegiant App. You will also assist in various order operational tasks to ensure a seamless shopping experience for our customers.
Responsibility
- Handle customer inquiries and provide timely responses
- Monitor and manage customer reviews and feedback
- Assist in processing and tracking orders
- Collaborate with the operations team to resolve any customer issues
- Maintain a high level of customer satisfaction and loyalty
Qualification
- Prior experience in customer service or a related field
- Excellent communication and problem-solving skills
- Familiarity with E-commerce platforms like Shopee & Tiktok
- Ability to work efficiently in a fast-paced environment
- Attention to detail and a strong sense of accountability