Job description
Join our team at Go-Ahead Singapore as a Customer Service Officer and play a vital role in delivering exceptional customer service experiences. As the first point of contact for our customers, you will represent our company with professionalism and courtesy.
Responsibility
- Respond to customer inquiries and provide information about products and services
- Handle customer complaints and resolve issues promptly
- Process customer orders and maintain accurate records
- Assist customers with product returns and exchanges
- Collaborate with internal teams to improve overall customer satisfaction
Qualification
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Previous experience in a customer service role is a plus
- High school diploma or equivalent