Job description
Kickstart your career in customer service with Recruit Express! We are looking for passionate and enthusiastic candidates to join our dynamic team as a Customer Service Officer on a 1-year contract basis. Located at Raffles Place in the heart of Singapore’s Central Region, this role offers you an opportunity to make a real impact while gaining valuable experience in a fast-paced environment.
As a Customer Service Officer, you’ll be pivotal in delivering a high standard of service to our clients. We are seeking individuals who thrive when interacting with people, possess strong communication skills, and enjoy problem-solving. You’ll work alongside a supportive team and receive structured training for your own professional growth. Multiple locations in Singapore (Raffles Place, Potong Pasir, and Eunos) are available for your convenience.
Take the next step in your career and grow with us. Apply today to become part of our vibrant organization!
Responsibility
- Provide timely and professional assistance to customers via phone, email, and in-person queries.
- Handle customer feedback, concerns, and complaints, ensuring issues are resolved promptly and effectively.
- Maintain accurate records of customer interactions and transactions in the internal system.
- Offer product and service information clearly and accurately to customers.
- Coordinate closely with other departments to ensure customer enquiries are managed seamlessly.
- Support daily operational activities and administrative duties as required.
- Contribute to ongoing improvement of customer service standards and processes.
- Maintain a positive company image by delivering friendly and courteous service at all times.
Qualification
- GCE 'O' Level or Diploma in any discipline.
- Strong verbal and written communication skills.
- Prior experience in customer service, call centre, or related fields is advantageous, but fresh graduates are welcome to apply.
- Good problem-solving abilities and attention to detail.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Adaptable, team-oriented, and willing to learn.
- Proficiency in Microsoft Office applications.
- Excellent interpersonal skills and a customer-centric attitude.