Job description
HS Group is seeking a dedicated Customer Service Officer (Chinese Speaking) to join our growing team in Jurong East, Singapore. This role offers great career advancement opportunities and a clear path to develop essential customer service skills in a fast-paced environment.
As a bilingual frontline representative, you will be the primary point of contact for Mandarin-speaking customers, delivering outstanding service and solutions. You will handle inquiries via phone, email, and chat, resolve issues with empathy, and ensure every interaction reflects HS Group's commitment to excellence.
In this role you will gain exposure to diverse industries, collaborate with cross-functional teams, and contribute to process improvements that enhance customer satisfaction. If you are a customer-service-driven professional who thrives in a dynamic environment, this is the role for you.
Salary: SGD 2,300 – 2,700 per month. Location: Jurong East, West Region, Singapore. Employment type: Full-time. Start your path to a rewarding career with HS Group today.
Responsibility
- Handle inbound inquiries from Mandarin-speaking customers via phone, email, and live chat, providing clear information and timely resolutions.
- Deliver accurate product and service information, troubleshoot issues, and offer practical solutions with empathy.
- Resolve customer complaints with a professional, courteous approach, aiming for first-contact resolution and high satisfaction scores.
- Maintain and update customer records in the CRM, ensuring data accuracy and proper follow-up of outstanding items.
- Escalate complex or unresolved issues to the appropriate teams and track progress until resolution.
- Collaborate with Sales, Billing, and Operations to ensure a seamless, positive customer experience.
- Identify opportunities to educate customers on services, promote renewals, and upsell where appropriate within approved guidelines.
- Adhere to company policies, quality standards, and data security requirements at all times.
Qualification
- Fluent in Mandarin with strong English communication skills.
- Prior experience in customer service or call center is preferred; strong candidates with passion for service will be considered.
- Excellent listening, verbal, and written communication abilities.
- Proficiency with CRM software and basic computer applications; accurate data entry skills.
- Ability to multitask and maintain composure in a fast-paced environment; customer-first mindset.
- Professional demeanor, positive attitude, and a genuine desire to help customers.
- Willingness to work rotating shifts, including evenings and occasional weekends if required.
- Diploma or equivalent; hospitality, business, or related fields are a plus.