Job description
Join Search Avenue, a premier MOE-registered English enrichment brand with 13 centres across Singapore. We are seeking a Customer Service Officer (Education) to be the friendly, helpful voice for parents and students as they explore our programs and enrollments.
In this full-time role, you will be the first point of contact through phone, email, and walk-ins, delivering exceptional service and accurate information. You will guide families through program selections, explain course schedules, and assist with enrollments to ensure a smooth journey from inquiry to onboarding.
As a key member of our operations team, you will coordinate with centre staff to manage class schedules, waiting lists, and promotions. You will maintain up-to-date records in our CRM, track enrollment progress, and provide timely follow-up on outstanding documents. Your efforts will help maintain a positive brand experience, support our students' learning goals, and drive enrollment growth.
We offer a dynamic, supportive work environment within the education sector, with opportunities for growth, performance recognition, and a clear career path within Search Avenue's expanding network of centres.
We invest in your success with comprehensive onboarding, ongoing product training, and opportunities to advance within our expanding network of enrichment centres. This role also involves collaborating with teachers, centre managers, and the marketing team to ensure consistent messaging and accurate information across channels. We value curiosity, initiative, and a can-do attitude.
If you are customer-focused, fluent in English, and excited about helping families make the best education choices for their children, we would love to hear from you.
Responsibility
- Serve as the first point of contact for inquiries from parents, students, and partners via phone, email, and live chat.
- Provide accurate information on Search Avenue programs, schedules, pricing, promotions, and enrollment steps; guide families to the best fit.
- Process enrollments and admissions documentation in the CRM with meticulous data entry and privacy compliance.
- Coordinate with centre teams to manage class schedules, waiting lists, and promotions; ensure smooth onboarding for new enrollees.
- Follow up on leads and inquiries to maximize enrollments; track outcomes and report insights to leadership.
- Resolve customer concerns promptly, escalating complex issues to the appropriate supervisor when needed.
- Support marketing events and information sessions; assist with registrations and post-event follow-up.
- Maintain accurate, up-to-date records and generate routine reports to support centre operations and management decisions.
Qualification
- Diploma or degree in any field; education or customer service background preferred.
- Excellent spoken and written English with outstanding interpersonal skills.
- Prior experience in customer service, call center, or education sector is highly desirable.
- Proficiency with MS Office (Word, Excel) and familiarity with CRM systems; strong data entry accuracy.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Empathetic, patient, and solution-focused with a customer-first mindset.
- Team player with proactive approach, reliability, and strong time management.
- Knowledge of Singapore education landscape and MOE guidelines is a plus; willingness to learn quickly.