Job description
Grow Your Career as a Customer Service Officer
Join PERSOL, a leading Singaporean recruitment and staffing partner, as a Customer Service Officer in Tanglin, Central Region. This role features a 4 day work week, a competitive monthly salary, and a supportive, nature-inspired workspace designed to help you thrive while delivering outstanding service.
As a frontline ambassador, you will be the first point of contact for customers, resolving inquiries with professionalism and care. We value clear communication, empathy, and problem solving, and we provide comprehensive training and ongoing coaching to help you succeed.
We offer a collaborative culture with opportunities for growth, internal mobility, and recognition for your contributions to customer satisfaction. If you are passionate about helping people, have a positive attitude, and enjoy working in a team, this is an excellent place to grow your career.
At PERSOL you will join a customer service team that values reliability and efficiency. You will support clients across a range of offerings and be trained to resolve inquiries with accuracy and courtesy, while maintaining high data integrity in our systems. Our program includes ongoing coaching, skill-building sessions, and opportunities to contribute to knowledge resources to help both customers and colleagues. The 4 day work week ensures a balanced, sustainable schedule while maintaining service excellence.
Apply today to become part of a supportive, inclusive team that helps you develop professionally and personally while delivering best in class service to our customers.
Responsibility
- Provide high quality customer service via phone, email, and live chat, addressing inquiries with clarity and professionalism.
- Document interactions accurately in the CRM and ensure data quality and privacy in all records.
- Resolve customer issues by clarifying concerns, determining root causes, and offering appropriate solutions.
- Coordinate with internal teams to resolve complex requests and escalate when necessary.
- Maintain and meet service level agreements (SLAs) while delivering timely responses.
- Identify opportunities to upsell or suggest suitable products or services that meet customer needs where appropriate.
- Keep up-to-date with product information, policies, and process changes to provide accurate guidance.
- Contribute to knowledge base updates and participate in team learning activities to improve service delivery.
Qualification
- Minimum secondary education or equivalent; higher education is a plus.
- Proven experience in customer service or call center roles is preferred.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong listening, empathy, and problem solving capabilities.
- Ability to multitask, manage time effectively, and stay organized in a fast-paced environment.
- Proficiency with CRM software and MS Office; comfortable with data entry and system navigation.
- Positive attitude, resilience, and a customer-first mindset.
- Willingness to work within a 4 day work week and adapt to shift patterns if required.