Job description
We are looking for a Customer Service Representative to join our team at Private Advertiser in Kawit, Cavite. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving customer issues efficiently.
As a Customer Service Representative, you will have the opportunity to work in a supportive team environment with career growth opportunities and competitive salary, bonuses, and health benefits.
Responsibility
- Manage incoming calls and customer service inquiries
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Qualification
- Previous experience in a customer service role
- Excellent communication and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
- Customer-oriented and ability to adapt/respond to different types of characters