Job description
We are seeking a dedicated Customer Service Representative to join our team at Golden Dragon Motor Sales Corp. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service.
Responsibility
- Handle inbound and outbound customer calls professionally
- Address customer inquiries and resolve complaints promptly
- Provide accurate information about products and services
- Process orders, returns, and exchanges efficiently
- Ensure customer satisfaction through effective communication
Qualification
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Previous customer service experience is a plus
- Proficiency in MS Office and CRM software
- High school diploma or equivalent