Job description
We are looking for a dedicated Customer Service Representative to join our team at Golden Dragon Motor Sales Corp. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries and concerns efficiently.
Responsibility
- Answering customer inquiries via phone, email, and chat
- Resolving customer complaints and issues in a professional manner
- Processing orders and providing product information
- Assisting customers with returns and exchanges
- Maintaining a high level of customer satisfaction
Qualification
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Previous customer service experience is a plus
- High school diploma or equivalent