Job description
Join Talent Outsourcing Channel Solutions as a Customer Service Representative in Antipolo City, Rizal. This full-time role offers a competitive salary of ₱22,000 – ₱23,000 per month, comprehensive benefits, and clear career growth paths. Whether you are new to customer service or have prior experience, we provide thorough training and ongoing support from a collaborative team. Our culture emphasizes continuous learning, work-life balance, and a commitment to helping customers with empathy and professionalism.
As a CSR, you will be the first point of contact for customers, delivering outstanding service via phone, chat, and email. You will help customers resolve product and service questions, process requests, and guide them to the right solutions with empathy and professionalism. We prioritize accuracy, friendly communication, and timely issue resolution to ensure every interaction leaves the customer satisfied. The successful candidate will be able to adapt to evolving processes and deliver consistent service standards in a fast-paced environment.
We offer comprehensive benefits, including health coverage, paid time off, and a 13th-month pay, with opportunities for salary progression based on performance. Training is provided, and career growth opportunities include roles in team leadership, training, quality assurance, and subject-matter specialist tracks. If you’re looking for a stable, long-term position within the Philippines’ booming BPO sector, this is your chance to join a supportive, results-driven team.
Ready to start your journey with us? Apply today and help us deliver remarkable customer experiences.
Responsibility
- Handle inbound inquiries via phone, chat, or email with courtesy and professionalism.
- Resolve product or service issues by identifying root causes and providing clear, actionable solutions.
- Update and maintain accurate customer records in the CRM system.
- Provide accurate information on products and services and guide customers to the right solutions.
- Troubleshoot common issues and escalate complex cases to supervisors when needed.
- Meet or exceed individual and team KPIs and service level targets.
- Collaborate with teammates to ensure timely and effective customer support.
- Document feedback and opportunities for process improvements to enhance customer satisfaction.
Qualification
- High school graduate or higher; college students and fresh graduates welcome to apply.
- Excellent verbal and written English communication skills; Filipino is a plus.
- Strong customer service orientation with empathy, patience, and problem-solving ability.
- Basic computer skills and familiarity with CRM or helpdesk software; comfortable with multitasking.
- Ability to work in a fast-paced environment and handle high-volume inquiries.
- Willingness to work in shifts and on-site in Antipolo City, Rizal.
- Positive attitude, resilience, and willingness to learn and grow within the company.