Job description
Join our team as a Customer Service Representative at a leading Telco provider in Tarlac. We are seeking individuals who are passionate about providing exceptional service, resolving customer concerns, and fostering a supportive work environment for personal and professional growth.
Responsibility
- Deliver outstanding customer service via phone, email, and chat
- Resolve customer inquiries and issues efficiently and effectively
- Build rapport and establish relationships with customers
- Adhere to quality and productivity standards
- Collaborate with team members to provide seamless customer experiences
Qualification
- Prior experience in customer service or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and time management skills
- Flexibility to work in rotating shifts, including weekends