Job description
Join Concentrix as a Customer Service Representative (CSR) at our dynamic hub in Mandaluyong City, steps away from SM Megamall. This full-time role offers a competitive starting salary up to ₱23,000 per month, with perks including a complimentary Grab ride after shifts and ongoing training to accelerate your growth within a global leader in customer experience. We welcome motivated individuals who are eager to learn and deliver outstanding service to customers across tech, finance, travel, and more.
As a CSR, you will be the friendly first point of contact for customers, providing thoughtful, practical solutions that boost satisfaction and loyalty. You will communicate clearly via phone, chat, and email, actively listening to customer needs and resolving issues promptly. With support from robust training and a supportive team, you will develop valuable skills in problem solving, product knowledge, and CRM usage, paving the way for future career progression within Concentrix.
Concentrix is committed to cultivating a diverse, inclusive workplace where you can grow your career while delivering exceptional service. We offer structured onboarding, continuous coaching, and performance-based incentives in a culture that values integrity, teamwork, and customer focus. If you are coachable, customer-oriented, and ready to take the next step in your CSR journey, this is the place to start or elevate your career.
Responsibility
- Handle inbound and/or outbound customer inquiries via phone, chat, or email with empathy and a solutions-oriented mindset.
- Identify customer needs and provide accurate information, troubleshooting, and appropriate solutions.
- Document interactions in the CRM with detailed notes and status updates for follow-up.
- Escalate complex issues to the appropriate teams and ensure timely resolution.
- Meet or exceed performance metrics such as first contact resolution, quality, and response times.
- Adhere to company policies, security protocols, and data privacy guidelines.
- Maintain up-to-date knowledge of products and services and participate in ongoing training.
- Collaborate with team members to achieve common goals and contribute to a positive work environment.
Qualification
- High school diploma or higher; college students or graduates are welcome.
- Excellent spoken and written English; Filipino language skills are a plus.
- Strong communication, active listening, and problem-solving abilities.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Proficient in computers, CRM software, and MS Office; knowledge of call center tools is a plus.
- Minimum 1 year of customer service or call center experience is preferred but not required.
- Willingness to work in Mandaluyong (near SM Megamall) and support shift-based schedules.
- Positive, coachable attitude with a strong customer service mindset.