Job description
Concentrix is seeking a proactive and customer-focused Customer Service Representative (CSR) for Wave 1 urgent hiring in Makati. This onsite role offers a competitive monthly package and a clear path for growth within a global CX leader. You will be the first point of contact for customers, delivering friendly support and resolving inquiries with speed and accuracy. The position is onsite in Makati with weekends off (Saturday and Sunday).
As a CSR, you will handle inquiries via phone, chat, and email, guiding customers through product information, troubleshooting steps, and account-related questions. You will document interactions in our CRM, ensure data accuracy, and escalate more complex issues to the appropriate teams when necessary. Your strong communication and problem-solving skills will help deliver a positive customer experience and drive satisfaction.
We offer a competitive salary of ₱21,000– ₱23,000 per month, comprehensive onboarding, ongoing training, and opportunities to advance within Concentrix based on performance. This is a fantastic chance to join a global leader in customer experience and build a rewarding career in a supportive, metrics-driven environment.
What you bring to the team is a positive attitude, quick learning, and a passion for helping customers resolve issues. You will receive robust onboarding and ongoing coaching from experienced mentors, plus opportunities to advance into senior CSR, team lead, or specialized roles within customer success.
At Concentrix, diversity and inclusion are core to our culture, and we are committed to empowering our employees to reach their full potential. If you're ready to start a rewarding career in a global company, apply today and join Wave 1 in Makati.
Responsibility
- Handle inbound inquiries from customers via phone, chat, or email with professionalism and courtesy.
- Provide accurate information and troubleshooting steps to resolve issues on first contact when possible.
- Capture and update customer data in the CRM with attention to detail.
- Document interactions, outcomes, and next steps clearly for follow-up by the team.
- Escalate unresolved or complex issues to the appropriate departments with clear notes and timelines.
- Meet or exceed performance metrics such as first contact resolution, average handling time, and customer satisfaction scores.
- Collaborate with teammates and share knowledge to improve overall service quality.
- Adhere to Concentrix policies, compliance standards, and call-handling best practices.
Qualification
- High school diploma or equivalent required; college degree preferred.
- Minimum of 6 months of customer service, call center, or help desk experience.
- Excellent verbal and written communication in English; Filipino language skills are a plus.
- Proficient with computers and MS Office; familiarity with CRM systems is a plus.
- Strong problem-solving abilities, active listening, and a customer-first mindset.
- Willingness to work onsite in Makati and maintain a weekday schedule with Saturdays and Sundays off.
- Team player with reliability, adaptability, and a positive attitude.