Job description
Balance your career with a customer-focused role at Acquire Intelligence. As a Customer Service Representative L1, you will be the first point of contact for customers in Ortigas, providing timely, accurate support across channels. This is a full-time, on-site position that values work-life balance, professional growth, and a collaborative team culture.
In this role, you will be a pivotal member of our customer service team, handling inquiries, resolving issues, and ensuring satisfaction at every touchpoint. We are looking for energetic problem-solvers who can communicate clearly, think on their feet, and maintain composure in a fast-paced environment.
Why Acquire Intelligence? We prioritize a healthy work-life balance, ongoing coaching, and opportunities to advance within a dynamic BPO-based environment. You will receive comprehensive training, competitive compensation, and a supportive team dedicated to your success.
What you will do
- Handle inbound inquiries via phone, email, and chat with professionalism, empathy, and accuracy.
- Diagnose and resolve product or service issues by clarifying the concern, identifying root causes, and offering effective solutions.
- Document customer interactions in our CRM with precise notes and clear next-step actions.
- Coordinate with internal teams to expedite issue resolution and ensure customer delight.
- Meet or exceed quality, response time, and customer satisfaction targets.
- Uphold data privacy, security, and company policies in every interaction.
- Maintain up-to-date knowledge of products and services to provide accurate information.
About Acquire Intelligence
Acquire Intelligence is a leading provider of customer support solutions, delivering high-quality service to clients across industries. Based in the Philippines, we foster a collaborative environment where service excellence and growth go hand in hand.
Qualifications
- Excellent communicators in English and Filipino, with strong verbal and written skills.
- 1+ year of experience in customer service, help desk, or call center is preferred (not required).
- Ability to listen actively, empathize with customers, and resolve issues confidently.
- Problem-solving mindset with a customer-first approach.
- Proficiency with CRM tools and basic computer applications (MS Office, browsers, etc.).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, reliability, and strong collaboration skills.
- Willingness to learn, adapt, and grow within the organization.
Responsibility
- Handle inbound inquiries via phone, email, and chat with professionalism and empathy.
- Resolve product or service issues by clarifying the concern, determining root causes, and offering effective solutions.
- Document interactions in the CRM, ensuring accurate case notes and next-step actions.
- Coordinate with internal teams to accelerate issue resolution and quality service.
- Meet performance targets for quality, speed, and customer satisfaction.
- Identify opportunities to upsell or reinforce company offerings where appropriate (within policy).
- Adhere to security, privacy, and compliance guidelines.
Qualification
- Excellent verbal and written English and Filipino communication skills.
- 1+ year of experience in customer service, help desk, or call center (preferred but not required).
- Ability to listen, understand, and respond empathetically to customer needs.
- Strong problem-solving abilities with a customer-first mindset.
- Proficiency with CRM tools and basic computer applications (MS Office, browsers, etc.).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, reliability, and strong team collaboration skills.