Job description
Join our team as a Customer Service Representative in Mandaluyong City! At Digital Room (Philippines) , Inc., we are dedicated to providing exceptional customer service and fostering strong client relationships. As a Customer Service Representative, you will play a crucial role in creating satisfied, loyal customers who are advocates for our brand.
Responsibility
- Respond to customer inquiries via phone, email, and chat
- Assist customers with orders, returns, and product inquiries
- Resolve customer issues in a professional and efficient manner
- Build rapport and establish relationships with customers
- Provide personalized service to meet customer needs
Qualification
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks
- Previous customer service experience is a plus
- Knowledge of CRM systems is preferred