Job description
Begin Your Career at iQor – No BPO Experience Required!
Are you passionate about helping others and looking to start a rewarding career in the customer service industry? iQor, a global leader in business process outsourcing, is now hiring Customer Service Representatives for our Dasmariñas City, Cavite site!
As a Customer Service Representative at iQor, you’ll be the front line of support, delivering top-tier service and building positive relationships with our valued clients. No prior BPO experience is needed—we provide comprehensive training to help you grow and succeed. Join a dynamic team, enjoy competitive benefits, and experience career growth in a supportive and inclusive workplace.
Take the next step towards a bright future. Apply today and become a valued member of the iQor family!
Responsibility
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer concerns and offer solutions to ensure customer satisfaction.
- Document all customer interactions in the database accurately and thoroughly.
- Provide customers with product and service information.
- Build and maintain strong relationships with customers by delivering exceptional support.
- Collaborate with team members and supervisors to ensure seamless handling of customer needs.
- Follow standard operating procedures and guidelines to meet performance standards.
- Handle and escalate complex issues to the appropriate departments when necessary.
Qualification
- High school diploma or equivalent; college degree is a plus.
- No previous BPO experience required—fresh graduates and career shifters are welcome!
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving and critical thinking abilities.
- Customer-focused with a positive and professional attitude.
- Proficient in basic computer applications and typing.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to work on shifting schedules, including weekends and holidays.