Job description
Begin a rewarding career with Talentprobe Due Diligence as a Customer Service Representative. This entry-level opportunity is open to individuals with no prior experience, because we provide a comprehensive, hands-on training program designed to build your confidence and capability from day one. Based in Alabang, Metro Manila, you’ll join a supportive team that values clear communication, empathy, and proactive problem solving.
As a Customer Service Representative, you will be the first point of contact for customers, delivering a high-quality service experience. You’ll listen to needs, provide accurate information about products and services, and guide customers through effective solutions. Your daily tasks include handling inquiries via phone, email, and live chat; documenting interactions in our CRM; and ensuring accurate, timely resolution of issues. You’ll also collaborate with cross-functional teams to deliver seamless customer journeys while maintaining data integrity and compliance with company policies.
We offer a competitive salary range of PHP 18,000 to PHP 27,000 per month, plus ongoing coaching, performance feedback, and opportunities for career growth. Our onboarding process is designed for speed without sacrificing quality, giving you a realistic path to a same-day start and a long-term, rewarding career in customer support. Flexible scheduling options help you balance work with your personal commitments, while our inclusive environment encourages continuous learning and development.
Join Talentprobe Due Diligence to become part of a dynamic organization that puts customers first. If you’re enthusiastic, dependable, and customer-focused, apply today to take advantage of our fast-track onboarding and start your journey in professional, client-facing roles.
Responsibility
- Handle incoming inquiries from customers via phone, email, and chat with courtesy and accuracy.
- Provide clear information about products and services, guiding customers toward effective resolutions.
- Document interactions in the CRM system and maintain thorough, up-to-date records.
- Escalate complex issues to supervisors and collaborate with teams to ensure timely resolution.
- Process orders, cancellations, and refunds according to company policies while preserving customer trust.
- Meet or exceed performance metrics, including first-contact resolution, response time, and customer satisfaction scores.
- Maintain current knowledge of products, services, and processes to improve customer support.
- Participate in regular training and coaching to enhance communication and problem-solving skills.
Qualification
- No prior work experience required; open to motivated beginners eager to learn.
- Excellent verbal and written communication skills in English; Filipino is a plus.
- Strong customer-service mindset with a friendly, professional demeanor.
- Ability to stay calm, patient, and empathetic when addressing customer concerns.
- Proficient computer skills, basic data entry, and familiarity with CRM systems.
- Strong problem-solving abilities and attention to detail.
- Willingness to work on-site in Alabang, Metro Manila, with flexible shift options.
- Team-oriented with a positive attitude and strong work ethic.