Job description
Enshored Inc. is seeking a dedicated Customer Service Representative to join our team in Cebu City, Cebu. In this role, you will be responsible for handling inquiries, resolving concerns, and delivering accurate support while ensuring a positive customer experience.
Responsibility
- Respond to customer inquiries via email or chat
- Resolve customer complaints in a professional manner
- Provide accurate information about products and services
- Identify and escalate priority issues
- Maintain customer records by updating account information
Qualification
- Excellent communication skills
- Strong problem-solving abilities
- Customer-oriented mindset
- Ability to multitask in a fast-paced environment
- Previous customer service experience is a plus