Job description
Are you passionate about providing exceptional customer service? Join Sutherland's dynamic customer support team and impact lives every day! We are currently seeking Customer Service Representatives who are enthusiastic and dedicated to assisting online shoppers with their inquiries and concerns.
Responsibility
- Handle customer inquiries via phone, email, and chat
- Assist customers with their online shopping experience
- Resolve customer complaints and issues promptly
- Provide product information and recommendations
- Upsell additional products or services
Qualification
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities
- Previous customer service experience is a plus
- High school diploma or equivalent